Delivery timelines: Ready-to-ship products are delivered within 7–15 days. Bespoke/custom orders may take 60–120 days. Timelines are indicative and may vary.
Service areas: We deliver Pan India. For international orders, please contact support@sageliving.in.
Order confirmation: A confirmation email with order and tracking details will be shared within 24–48 hours of successful order placement.
Address accuracy: Customers must provide complete and accurate delivery details. Sage Living shall not be liable for delivery issues arising from incorrect information.
Delivery process: Deliveries are handled by third-party logistics partners. Estimated delivery date and partner details will be shared.
Delivery process: Deliveries are handled by third-party logistics partners. Estimated delivery date and partner details will be shared.
Delivery attempts: A maximum of two delivery attempts will be made. Failure to accept delivery may result in order cancellation and applicable charges.
Access & handling: Customers are responsible for ensuring access (doorways, lifts, staircases) and arranging manpower for moving, off-loading, and placement. Delivery is typically limited to ground or first floor.
Inspection on delivery: Products must be inspected at delivery. Any damage or defect must be reported on the POD and to customer support within 48 hours, with supporting images and videos.
Storage charges: Orders held beyond 10 days from confirmed delivery date may attract daily storage charges based on product volume.
Delays: Delivery may be impacted due to events beyond control (e.g., natural events, strikes, logistics disruptions, public holidays). No liability or compensation applies for such delays.
Shipping charges: Delivery charges are calculated separately based on size, weight, and destination and are shown before order confirmation.
Payment
Accepted methods: Payments can be made via secure online modes such as credit/debit cards, net banking, UPI, or other enabled payment gateways.
Pricing transparency: All product prices are inclusive of applicable taxes. Final payable amount, including shipping and surcharges (if any), is displayed at checkout.
Order confirmation: Orders are confirmed only after successful payment authorization.
Additional charges: Oversized, heavy, or fragile items may attract additional shipping or handling charges, which will be communicated before order confirmation.
Price changes: Prices and delivery charges are subject to change due to factors such as taxes, raw material costs, or regulatory requirements.
Secure transactions: Payments are processed through secure, compliant third-party payment gateways. Sage Living does not store sensitive payment information.
Support: For payment or shipping queries, contact support@sageliving.in | +91 9121257987.
