Shipping & Delivery
Users are required to peruse and understand the terms of our Delivery services. If you do not agree to the terms contained in this Delivery information, you are advised not to accept the Terms of Use and requested to not make the purchases through our platforms. You agree to be bound by the terms contained on our platform.
- At Sage, we aim to ship our products quickly and safely. When you order from our website, all the ready-to-ship products including furniture, lighting, and mirrors take about 7-15 days to deliver. For bespoke products, we take 60-120 days to deliver.
- We ship anywhere within India.
- We also ship internationally. To know more about international shipping and export, kindly write to us directly at support@sageliving.in.
- Once your order is confirmed, you will receive a confirmation email within 24 to 48 hours.
- Before making payments on our platform, the user should ensure to provide correct, complete, and accurate information of the address and any failure in delivering our products due to the wrong address and information provided by the User shall not hold Sage Living liable.
- Our working days are Monday to Saturday, 10 am to 6.30 pm excluding festivals and holidays. We or our logistics partners do not offer 24/7 assistance.
- Sage Living partners with third-party logistic service providers to deliver the product to their Users. The User will also be provided with an estimated date of delivery and details of the delivering partner of the purchased product on the order delivery and tracking email.
- A maximum of two attempts will be made by our delivery personnel to deliver the order. If the User continues to remain unavailable after two attempts, Sage Living reserves the right to cancel the order.
- Users are requested to arrange for their manpower to get high volume and large products to the higher floors and areas without service lift access. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
- For the safe transit of our products like fragile items, a few of them are packed with wooden crates for securing the product during multi handling. The customer should open the goods themselves or with the help of a professional and inspect the same. Any defect or damage must be reported to the delivery person and to be addressed to Sage Living customer care along with pictures at support@sageliving.in within 48 hours. The description of defect/damage should be mentioned on the Challan/ Proof of Delivery (POD).
- Please note that the Delivery Personnel is not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer, and they are not directly employed with Sage Living. You are requested to cooperate with them and not force them to open the crates, packages, etc.
- From the date of delivery confirmed, for the first 10 days, holding your order at our warehouse will not be charged, thereafter charges will apply as per the volumetric weight of the product as mentioned below.
- 0 to 50kgs: Rs 50 per day + GST
- 50 to 100kgs: Rs 70 per day + GST
- 100 to 150kgs: Rs 100 per day + GST
- Above 150 kgs: Rs 150 per day + GST
- Sage Living is not responsible for delays in shipment due to reasons which are beyond our control which is mentioned below. Further Sage Living disclaims all liabilities that may arise in account to inform the User of forecasted delays in delivery of the purchased products on the platform. Sage Living shall be under no obligation to compensate for such delays.
- Act of God like floods, earthquakes, extreme weather conditions
- Political disruptions, strikes, lockdowns
- 3rdparty logistic partners issues which are beyond our control
- Festivals and public holidays
- Lockdown / Travel Ban
Bespoke Order Delivery
Our product fees cover the processing, handling, and packaging of your order. Delivery fees are not included.
- Truck Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order (in CBM).
Preparing For Delivery
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators, and corners into the desired location.
What To Expect On Delivery day?
Once you are notified that your order is ready for delivery, we ask that you take receipt of them within the same day. At the time of scheduling, please notify me of any special requirements necessary to ensure successful delivery. An authorized individual must be present during your scheduled delivery to accept and inspect your items and sign the delivery challan.
Off-loading the truck and moving products to the desired locations and labor has to be arranged from the customer end. Sage Living does not take responsibility for off-loading and assembly of furniture. However, all the required assembly instructions will be provided along with our packaging and will also be available on our website.
Pricing & Information Disclaimer
Product Prices displayed are inclusive of all taxes and duties.
Our goal is to provide accuracy in all prices and other information. All prices are subject to change due to any applicable taxes, increase in raw material prices according to state and local laws. Delivery rates are subject to change.
Delivery Surcharges
- Shipping costs will be calculated based on the packing requirements, size, weight, and destination of your shipment.
- Oversized, extremely heavy, or fragile items cost more to ship and handle and require additional delivery support, thus incurring a surcharge.
Support
For any assistance and queries related to shipping and delivery kindly contact us at
Email: support@sageliving.in
Call Us: +91 9121257987.